AI[SYS_ID: MULTI-AGENT-CUSTOMER-OPERATIONS-PLATFORM]
Multi-Agent Customer Operations Platform
Supervisor-led multi-agent platform that routes customer requests to support, order management, and analytics agents through a Next.js interface.
01.System Interface & Screenshots
AI Orchestration Engineer
[SCREENSHOT_01_ACTIVE]
02. Project architecture visualization
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03. The Problem
Customer operations often need different specialist agents for support, ordering, and reporting, but shared context is easy to lose.
04. The Solution
Built a routed agent platform with shared state, structured tool calls, and PostgreSQL persistence so requests stay traceable across agent hops.
05. Key Features
- >Next.js interface for customer requests
- >Support, order, and analytics agent routing
- >Shared state across agent turns
- >Structured tool calls
- >Retries and audit logs
- >Context preservation across agents
Backend & API Architecture
-FastAPI service layer for routing and tool execution
-PostgreSQL persistence for traceability and audit logs
AI & Automation Workflows
-LangGraph routing and orchestration
-LangChain-based tool execution
-Traceable multi-agent state management
08. Engineering Challenges
Preserving context across multiple agents
Used shared state and audit logs to keep request history consistent.
Making routing behavior reliable
Added retries and structured tool calls around each agent step.
[SYSTEM_SPECIFICATIONS]
ROLE:
AI Orchestration Engineer
CATEGORY:
AI
TECHNOLOGY STACK:
Next.jsFastAPILangGraphLangChainPostgreSQL
BUSINESS IMPACT:
Provides a reusable agent orchestration pattern for customer-facing operations flows.